Mountain Buggy’s self-expressed mission is to: “be recognized by all our clients and associated industries, worldwide, as continually producing a market leading, high quality, customer focused, all terrain baby buggy with a strong New Zealand flavor.” They stand by their products with a one-year warranty on all their Mountain Buggy strollers. Additionally, it’s no big surprise that the designers of the much-loved Mountain Buggy Urban Single and Double have received numerous international design awards as well as accolades from many parenting magazines. In terms of customer service in the USA, it all depends on the distributor you purchase from. In general, customer service reviews are fairly mixed, with some notable complaints about mediocre and poor responses to customer problems.